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Terms of Use

WEBSITE OF THE ONLINE STORE Cloversi.lv TERMS OF USE

SR Logistics, Registration No. 40203462776, hereinafter ā€“ online store www.Cloversi.lv ā€“ provides the content available on the website and offers goods/services in accordance with the Terms of Use set out below.

1. General Provisions

If a consumer purchases goods/services through the website, such mutual agreement is considered a Distance Contract and is subject to the legal norms of the Republic of Latvia regulating distance contracts, including, but not limited to, the Republic of Latvia's 'Consumer Rights Protection Law', the Republic of Latvia's Cabinet of Ministers regulations 'Regulations on Distance Contracts', etc.

2. Making Purchases

The prices and specifications of products sold in the online store are indicated next to the products.

To place an order, add the desired products in the selected sizes to the shopping cart. Fill in all the necessary fields and choose the most suitable delivery method. The total order cost with delivery is then displayed on the screen. Make the purchase payment to complete the order.

After successful payment, an order confirmation will be sent to your specified email address.

3. Payment Terms

The settlement currency on the site is the euro. Payments www.CloverSi.lv is provided in partnership with Klix. The purchase can be paid for by choosing one of the following payment methods:

  • Internet bank transfer

  • Installment payment

  • Card payment

  • Other payment methods (Apple Pay, Google Pay, Revolut, etc.)

5. Right of withdrawal

The buyer has the right to withdraw from the product within 14 calendar days from the moment of receiving the product. The right of withdrawal does not apply if the buyer is a legal entity.

To make a return, the buyer must go to the website Cloversi.lv. With the email address specified in the order and the order number, you must log in to view the order status. In this section, you will find the option to return products - you must select the products you wish to return, specify a bank account belonging to you to which the refund will be made, and submit the return application. Cloversi.lv will confirm the application within no more than two working days. After receiving the confirmation, send the products to the address specified in the confirmation email.

Products that have not been worn, are clean, free of odors, and have all original labels as they were delivered will be accepted for return.

Upon receipt of the returned goods, the online store immediately, but no later than within 14 days, refunds the purchase value of the returned goods based on the Distance Contract. The buyer is informed via email about the receipt of the returned goods and the further steps.

The buyer bears the costs of returning the goods, except in cases where the reason for the return is that the goods do not match the order (e.g., incorrect or damaged product).

The online store is not liable for delays in fulfilling obligations or for non-fulfillment thereof, or any other type of non-performance caused by circumstances and obstacles beyond the reasonable control of the online store.

The online store reserves the right to refuse to sell goods and to demand the return of goods from the Buyer if the price indicated in the online store is significantly lower than its market price due to an error.

An order can be cancelled within one day after payment has been made by contacting customer support.

6. Consumer rights regarding goods not conforming to the contract

The online store is responsible for any non-conformity of the goods sold to the Buyer with the terms of the contract, or for defects that have arisen within 6 months from the day of delivery of the goods to the customer, or that were present at the time of delivery, if such an assumption does not conflict with the nature of the item or the defect. The Buyer must notify the Seller of the non-conformity of the goods immediately and submit a complaint. The Buyer can submit a complaint by contacting the online store, writing to cloversi@cloversi.lv.

The online store is not responsible for defects that arise after the delivery of goods to the Buyer. If the purchased goods have defects for which the Seller is responsible, the Buyer has the right to demand the rectification of the defects or the replacement of the goods with new goods free of charge.

If the goods cannot be repaired or replaced, the Seller returns all payments provided for in the Distance Contract to the Buyer. The Seller provides a written response to the consumer's complaint within 15 days.

7. Processing of the Buyer's personal data

The online store processes only those personal data that the buyer has entered when ordering goods, such as name, surname, e-mail, etc.

The online store transfers personal data to the transport service provider(s) to ensure the delivery of goods.

If you have clearly consented to receive our marketing communications, including news, we may from time to time contact you by sending information about our services and latest offers. For this purpose, we may process your e-mail address, which you indicated when signing up for marketing communication. The Buyer has the possibility to unsubscribe from marketing communications by visiting www.CloverSi.lv/en/unsubscribe.

8. Dispute resolution procedure

In matters not covered by these terms and conditions, the Buyer and the Seller undertake to comply with the laws in force in the Republic of Latvia.

The Parties shall resolve all disputes arising between the Seller and the Buyer through mutual negotiations or correspondence. If the dispute cannot be resolved through negotiations or correspondence, the Parties shall resolve the dispute in the courts of the Republic of Latvia, in accordance with the laws of the Republic of Latvia. Disputes between the Buyer (consumer) and the Seller may be submitted for resolution to the Consumer Rights Protection Centre or the courts of the Republic of Latvia.

The Buyer also has the right to address the dispute resolution institutions of the European Union.